Norfolk Southern 1999 Annual Report Committed to Customer Service

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Norfolk Southern 1999 Annual Report Committed to Customer Service
Norfolk Southern 1999 Annual Report Committed to Customer Service
Soft Cover
1999 Annual Report
60 pages
Financial Highlightsinside front cover
Chairman's Letter to Stockholders2
An Overview of 1999: Expanding the System6
The big story for Norfolk Southern in 1999 was growth. The assets and reach of the new system make it second to none in routes and service opportunities.
Routes, Facilities, Clearances8
System map illustrates the expanded geographic market reach of the new Norfolk Southern.
Operating Plan: Concentrating on Customer Needs10
At its core, the NS operating plan focuses on specific customer needs.
NS Launches Initiatives for Growth14
In 1999, NS had under way some 0 million in infrastructure improvements to enhance operations on its expanded system.
FT-Cubed Pursues Telecommunications Business17
During 1999, NS formed a new subsidiary - Thoroughbred Technology and Telecommunications, Inc. - to enter the telecommunications business.
New Markets Diversify and Balance NS' Traffic Mix18
New business in new markets in the Northeast helped NS achieve a more diverse and balanced traffic mix. All commodity groups showed volume increases.
Financial Overview22
Eleven-Year Financial Review24
Management's Discussion and Analysis26
Consolidated Financial Statements40
Notes to Consolidated Financial Statements44
Report of Management56
Report of Independent Auditors57
Quarterly Financial Data58
Board of Directors and Officers59
Glossary of Terms60
Stockholder Information inside back cover
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